Surbhi Chaturvedi

About Surbhi Chaturvedi

Performance-driven professional with a unique blend of experience involving multiple industries and domains. Strong record of ability to maximize productivity while maintaining service availability. Proven dedication supporting 24/7 operations in-person, remotely, and via on-call rotation. History of coordinating diverse teams, both internal and external, to facilitate service restoration. Continuous improvement via automation and scripting to drive optimization and process improvements within multiple IT areas.I define my personal brand as an innovator, goal-oriented, and a believer in superior customer experience.

Experience

1. Sr Product Manager - Last Mile Delivery Tech

   Amazon

   Jan 2024 — Present · Seattle, WA, US

Education

• Anna University Chennai

  Bachelor of Engineering (B.E.), Computer Science

  2002 — 2006

• Rani Laxmi Bai Public School, Jhansi

  12th Grade, Physics,Chemistry,Mathematics and Computer Science

  1986 — 2002

• University of Arizona, Eller College of Management

  Master's degree, Management Information Systems, Business Intelligence and Analytics

  2019 — 2020

Skills

• Software Development Life Cycle (Sdlc)
• Apex Programming
• Siebel Eai
• Jira
• Siebel Business Analyst
• Technical Training
• Soap UI
• Pl/Sql
• C/C++
• Sql
• Visio
• Customer Relationship Management (Crm)
• Eai
• Siebel Scripting
• Soql
• Requirements Gathering
• Technical Documentation
• Sdlc
• Agile Methodologies
• Salesforce.com
• Project Management
• Web Services
• Siebel Administration
• Xml
• Force.com
• Visualforce Pages
• Onsite-Offshore Co-Ordination
• Tsrm
• Html
• Business Analysis
• Contact Centers
• Functional Design
• Configuration Management
• Siebel
• Release Management
• Requirements Analysis
• Oracle Sql
• Crm