Surbhi Ahuja
Director of Product Management at USAA | Driving Digital Innovation and Customer Experience
- Role
- Director of Product Management at USAA
- Location
- Dallas-Fort Worth, TX, US
- LinkedIn followers
- 500 followers
About Surbhi Ahuja
Steering USAA\'s digital payment products, my leadership melds strategic thinking with a keen focus on enhancing user experiences for Digital Payments. Our team, guided by customer insights and analytical prowess, has driven innovation and operational excellence within the Digital space.With a strong backbone in strategic product planning and cross-functional team leadership, I\'ve empowered product managers to elevate engagement and performance. The commitment to customer-centric product road mapping and rapid experimentation anchors our mission to deliver products that resonate with our user base.
Experience
Director of Product Management
Sep 2023 — Present · Plano, TX, US
As the Director of Product Management at USAA. I spearheaded the management of digital experiences for a range of banking payment products. This involved overseeing the development and experience enhancement of services like Wires, Funds transfer, Bill Pay, and Zelle. Additionally, I successfully led a team of product managers and owners, providing guidance and support to ensure seamless operations and innovation within the Digital IT teams.
Education
Purdue University
Bachelor of Science - BS, Industrial Engineering
2009 — 2013
Skills
- Strategic Planning
- Management
- Design Thinking
- Service Design
- Data Analysis
- Apis
- Product Management
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