Surbhi Wadhawan
CSM | Technical Program and Project Manager | AI and SaaS environment | Agile | Scrum | Risk Management | Stakeholder Management | Change Management | Cross-Functional Management | AI Product Delivery
- Role
- Technical Program Manager at Leena AI
- Location
- Faridabad, HR, IN
- LinkedIn followers
- 500 followers
About Surbhi Wadhawan
When challenges arise, I lead with clarity, take ownership, and move with intent.Guiding teams through change.I help engineering and product teams ship faster, communicate better, and operate with fewer blockers. With 3+ years of experience across SaaS Enterprise AI (Leena AI) and Gaming (Octro Inc.), I\'ve managed end-to-end delivery for products used by thousands of users — from sprint zero to production release. What I actually do- Lead cross-functional teams of engineers and QA professionals across IT domains- Cut L3 support ticket volume by 15% by working directly with Product to turn recurring bugs into regression test cases- Built AI automations using Claude and Prode that auto-assign severity, validate ticket quality, and flag missing acceptance criteria — saving the team 40% in manual effort- Drive Scrum ceremonies, RAID logs, SOP creation, and stakeholder reporting so nothing falls through the cracks I bring both sides to the table — I can read a Jira board, write a JQL query, debug a CI/CD pipeline, microservice architecture, API testing, and walk a CXO through a KPI dashboard in the same day. Certified Scrum Master (CSM)| Google Project Management Expertise: Agile Delivery | Program Governance | Stakeholder Alignment | Automation | AI and Digital Platforms If you\'re building a team that needs someone who bridges the gap between Product, Engineering, and business outcomes — let\'s talk.
Experience
Technical Program Manager
Jan 2026 — Present · Gurugram, IN
Education
Manav Rachna University
Bachelor of Technology - BTech, Computer Science
2020 — 2024
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