Surbhi Shah

Customer Success Executive @CandorWorks

Pune, IN

As a Customer Success Executive, my responsibilities involve:Building and maintaining strong, long-term relationships with customers and serving as their primary point of contact.Focusing on customer satisfaction and loyalty by proactively addressing concerns and preventing churn.Collecting and analyzing customer feedback to identify opportunities for product improvement and advocating for customer needs within the company.Acting as a liaison between customers and internal teams, resolving issues to ensure a smooth customer experience.Managing the allocation of Management Information Systems (MIS), assigning them for campaign delivery, tracking campaign completion, and maintaining pacing to ensure leads are delivered according to client requirements.