Surbhi Sareen
Head Concierge @Sentinel Security Plus
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WORK HISTORY
Head Concierge @Sentinel Security Plus
Toronto, ON, CA
Creating training materials For Magna and providing training sessions for the company\'s security guards including sessions on site-specific standard operating procedures (SOPs) resulting in a 30% reduction in onboarding time and a 25% increase in productivity.Creation of videos for the orientation package for new hires with a focus on an overview of the company\'s policies, procedures, and values, and helping new hires understand their role within the organization.Building client relations via directly taking feedback at the given sites.Scheduling weekly meetings for the leadership members.Conducting ongoing analysis of marketing efforts, tracking performance, and making data-driven recommendations for improvement, resulting in a more effective and efficient marketing program.Implemented a customer feedback program, which included site visits and surveys, resulting in a 25% increase in customer satisfaction ratings.Conducting market research and analysis to identify potential clients in the local area.Training newly hired on various client sites. Handling employee relations segments by taking feedbacks, from the employees.
EDUCATION
Centennial College
Post Graduate Diploma , Public Relations and Corporate Communications
Centennial College
Post Graduate Diploma , Human Resource Management
Doaba College Jalandhar
Bachelor's degree, Honors School in English
SKILLS
ABOUT SURBHI SAREEN
Passionate Professional with 7 Years of Diverse Experience Dedicated and results-driven professional with a dynamic background spanning 7 years in various domains. My expertise lies in customer service, security industry operations, and fostering robust client and employee relations. I have successfully navigated the realms of media and public relations, honed my skills in SEO and email marketing, and delved into the world of content creation through blogging and copywriting. Versatility in E-commerce and Digital MarketingProficient in Shopify, I\'ve contributed to the success of online ventures through effective social media management, strategic event planning, and astute retail and logistics management. My prowess extends to digital marketing, where I\'ve demonstrated proficiency in creating compelling content, copywriting, and executing SEO strategies that drive results. Literary Enthusiast and Editing MaestroBeyond the digital realm, I\'m deeply involved in the world of literature. I\'ve harnessed my passion for words through book reviewing, content editing, and writing. This duality in my skill set allows me to blend creativity with precision, delivering impactful messages across various platforms. Thriving in Fast-Paced EnvironmentsI thrive in fast-paced settings, leveraging my ability to adapt quickly and make informed decisions. My experience has equipped me with a keen eye for detail without compromising efficiency, ensuring that I meet and exceed expectations even in high-pressure situations.Let\'s connect at s••••••••@gmail.com and explore how my diverse skill set can contribute to your team\'s success.
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