Surbhi Rawat

WORK HISTORY

EDUCATION

ABOUT SURBHI RAWAT

Experienced operations and digital marketing professional with nearly five years of diverse expertise in customer service, team leadership, and digital strategy. I bring a proven track record in managing and enhancing operations to meet KPIs, drive customer satisfaction, and optimize team performance. As an Assistant Manager at Concentrix, I led a team of 15, implementing training programs that increased productivity by 15% and significantly improved technical and product knowledge among team members. I am adept at analyzing customer feedback to identify areas for improvement, resulting in consistent customer satisfaction gains.Most recently, I held a Digital Marketing internship with Audi, where I contributed to social media content strategies that boosted engagement by 15% across platforms. My background includes hands-on experience with the latest digital marketing trends, supported by a master’s degree in Digital Marketing and Data Analytics from Dublin Business School.Skilled in leadership, data-driven decision-making, and customer relationship management, I am passionate about contributing to a dynamic team where I can further refine my skills and make a meaningful impact on business growth. I am actively seeking opportunities as an Operations Manager, Assistant Manager, or in Digital Marketing to leverage my skills in optimizing processes, enhancing customer experiences, and driving measurable results.