Surbhi Khandelwal

Deputy Product Manager @Synoriq

Jaipur, IN

Worked closely with the customer success team to understand customer feedback and pain points, integrating this feedback into product iterations and ensuring continuous product improvement. Led cross-functional teams of up to 20 members, including developers, designers, business analysts, and QA analysts, ensuring smooth collaboration and timely project delivery. Developed comprehensive project plans, including timelines and resource allocation schedules, to optimize efficiency and ensure that milestones were consistently met. Provided regular updates to stakeholders, senior management, and team members, ensuring transparency and alignment across all levels regarding project progress and goals. Utilized project management software to track project progress, ensuring that timelines were adhered to and identifying areas for process optimization. Conducted regular project status meetings, provided detailed progress reports to stakeholders, and maintained open communication with the team to address challenges and updates promptly. Managed the product backlog, prioritizing tasks based on business requirements and customer needs, contributing to a responsive, agile development environment. Led meetings with stakeholders to gather and analyze business requirements, translating them into clear and concise Business Requirement documents (BRDs) to guide the development process. Successfully crafted and presented proposals to clients, showcasing strategic solutions and fostering strong client relationships to ensure business success. Managed a SaaS product, coordinating seamlessly with NonBanking Financial Companies (NBFCs) and ensuring smooth integration with banking systems and business processes. Led projects from the kickoff meeting to go-live, ensuring successful implementation and smooth execution of projects for both banks and NBFCs.