Surbhi Gautam
Program Specialist at Amazon
- Role
- Program Specialist at Amazon
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Surbhi Gautam
Skilled in enhancing product discoverability & customer experience via ML & data…
Experience
Program Specialist
Jun 2022 — Present · Bengaluru, IN
Results-driven Catalog Operations Specialist with a proven track record in enhancing product discoverability and customer experience through advanced machine learning (ML) and data optimization strategies. Expert in leading image-based ML models for true duplicate detection, resulting in a 15% reduction in product duplicates and a 30% decrease in Customer Perceived Duplicates (CPD), thereby improving search impressions and overall customer satisfaction. Skilled in normalizing and enriching product attributes to ensure consistency across high-volume categories, facilitating accurate ASIN reclassification and returns optimization. Proficient in implementing real-time data analysis tools like Tableau, enabling instant insights and informed decision-making across teams. Recognized with a Spot Award for significant contributions to duplicate resolution and catalog quality improvement
Education
Govt womens polytechnic, Jamshedpur
High School Diploma
2010 — 2013
Jaipur National University, Jaipur
Bachelor of Engineering - BE
2014 — 2016
RVS Academy, Jamshedpur
Senior Secondary
2009 — 2010
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