Surbhi Gautam
Pricing and Ordering Expert @BT Group
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WORK HISTORY
Pricing and Ordering Expert @BT Group
Gurugram, IN
Manage end-to-end order management and P&O workflows for complex multi-product telecom orders, consistently achieving 99%+ accuracy and full SLA compliance.Handle pricing share to stakeholders, quoting of standard & non-standard BT products, and service request management using BT internal tools and CRM systems.Lead jeopardy management and escalation resolution; conducted root cause analysis improving service delivery timelines by 10%.Act as escalation point for team queries; coordinate across Sales, Finance, and Project Management for smooth project delivery.
EDUCATION
Kurukshetra University
Bachelor of Business Administration
Tilak Raj Chadha Institute of Management & Technology
Bachelor of Business Administration - BBA, Commerce
ABOUT SURBHI GAUTAM
I\'m a detail-oriented operations professional with 3+ years of experience at BT Group, one of the UK\'s largest telecom MNCs, specialising in order management, pricing & quoting, project coordination, SLA compliance, and service delivery.What I do every day: → Manage end-to-end order fulfilment for complex multi-product telecom orders (99%+ accuracy) → Handle pricing share to stakeholders and quoting for standard & non-standard products → Coordinate project delivery across Sales, Finance, and Project Management teams → Manage jeopardy cases, service requests, and escalations using BT internal tools → Drive SLA compliance and workflow optimisation in high-volume environmentsKey achievements:Reduced team errors by 20–30% through process improvements and corrective feedback Improved service delivery timelines by 10% via optimised jeopardy tracking Contributed to 15% improvement in customer retention through cross-functional collaboration Consistently maintained 99%+ accuracy across complex multi-product ordersCertifications: Six Sigma Yellow Belt | Advanced Excel | Business AnalysisOpen to opportunities in: Project Coordinator | Order Management Analyst | Pricing Analyst | Quoting Analyst | Service Delivery Manager | Contract Management AnalystIndustries: Telecom | IT | MNCs | Global Capability Centres (GCCs) Delhi NCR | Open to hybrid/remote Open to connect with recruiters and hiring managers — feel free to reach out!
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