Surbhi G.
Customer Success Specialist at Loop Subscriptions | Driving B2B SaaS Adoption, Retention, and Growth
- Role
- Customer Success Specialist at Loop Subscriptions
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Surbhi G.
As a Customer Success Specialist at Loop Subscriptions, I lead onboarding initiatives, ensuring seamless account setup, smooth data migration, and strong feature adoption. I work closely with sales to identify expansion opportunities while also owning ongoing customer engagement to drive retention and long term value. I create scalable resources such as playbooks and trackers to improve onboarding efficiency and ensure consistent post onboarding success. I actively communicate customer feedback to product and engineering teams, helping refine solutions that address real customer needs and reduce churn.Passionate about delivering tailored solutions, I focus on enabling customers to unlock the full potential of their tools, achieve measurable outcomes, and build lasting partnerships that support growth and retention.
Experience
Customer Success Specialist
May 2023 — Present · Gurugram, IN
Driven successful onboarding projects involving account setup, data migration, integrations and customisations• Ran tailored implementation and training sessions that improve feature adoption and day to day usage• Identified expansion opportunities such as add ons and plan upgrades in partnership with sales• Created playbooks, checklists and status trackers that make onboarding more predictable and scalable• Acted as the internal voice of the customer for product and engineering, using feedback to influence priorities
Education
Kendriya Vidyalaya
12th, Biology, General
2013
Army Public School (APS)
10th
2011
D.A.V.College, CCS University
Bachelor of Education - BEd, Education
2018 — 2020
S.G.R.R. (P.G.) College, Garhwal University, Dehradun
Bachelor's degree, Biological and Physical Sciences
2013 — 2016
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