Surbhi Bora
Testing Analyst.
- Role
- Testing Analyst at American Express
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Surbhi Bora
With experience across top financial institutions like Barclays and American Express, I’ve built a strong foundation in customer service, financial assistance, and fraud protection. From supporting customers through financial hardship to safeguarding their accounts from fraudulent activity, I bring a people-first approach to every interaction.My background has equipped me with a deep understanding of risk management, compliance, and the importance of empathy in high-pressure environments. I’m passionate about delivering trustworthy, solutions-driven support—ensuring customer confidence while upholding the integrity of the brand.As I grow in my career, I remain committed to bridging operational excellence with human understanding across every customer touchpoint.
Experience
Testing Analyst
Jul 2025 — Present · Gurugram, IN
As a Model Validation and Testing Analyst at American Express, I help ensure AI and machine learning models are accurate, reliable, and compliant. I focus on integrating advanced tools like XAM Discover and Generative AI to streamline validation, enhance model transparency, and support responsible AI governance.By aligning insights with business objectives, I help reduce risk, improve decision-making, and ensure our models deliver trusted, ethical outcomes at scale
Education
Department of management studies bhimtal. Kumaon University Nainital
Bachelor's in management studies.
2015 — 2018
Thomas Cook Centre Of Learning, Noida.
PGDM in tour and travelism, Tourism and Travel Services Marketing Operations
2018 — 2019
St. Marys Convent Nainital
Commerce With Mathematics
2013 — 2015
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