Sura Ozdemir

About Sura Ozdemir

Boasting 15+ years of leadership across Technology, Telecom, Aviation, Cybersecurity, and Healthcare, I am a seasoned Product and Program Management professional with robust experience in B2B, B2C, and SaaS environments. I specialize in driving high-impact digital transformation initiatives that leverage user-centric design, cross-functional collaboration, and agile execution to foster innovation and growth.Currently, I am leading large-scale Salesforce Certinia PSA (Professional Services Automation) implementations at BMC Software, focusing on workflow automation, approval matrices, change management, and release governance across global entities. I coordinate multi-workstream integration efforts spanning Billing, Revenue Recognition, Resource Management, and Contract Approvals—ensuring business alignment, SOX compliance, and delivery excellence.With expertise in SaaS, IoT, Cloud, and Cybersecurity, reinforced by certifications in Scrum and AWS, I am adept at translating complex business needs into scalable technical solutions. My versatile background across Technology, Marketing, Business Development, and Technical Sales enables me to bridge strategy and execution effectively. SpecialtiesSalesforce & Certinia (FinancialForce) PSA/CLM: Change Management, UAT coordination, CAB governance, Release Readiness, User Stories (JIRA), Integration with Oracle/RevPro/ZuoraProject Management: Scrum Master, Product Owner, cross-functional delivery in Telecom, Aviation, Cybersecurity, and SaaSAviation Industry: Crew Management (Rostering, Scheduling, Fatigue), Flight Ops, Ground Ops automationTelecommunications: VAS, Core Services, OSS/BSSIoT & Smart Systems: Smart Home, Smart City, Hardware integration with Raspberry Pi, Google FirebaseCloud Platforms: AWS Certified Practitioner, GCP (BigQuery, Looker), BI, Data Analytics, Data Modeling, VisualizationCybersecurity: HSM (Hardware Security Module), Cloud HSM, Identity & Access Governance Tools & Technical SkillsProject & Process Management: Azure DevOps, Atlassian JIRA, Confluence, MS Project, Lucidchart, draw.ioRequirements Engineering: Feasibility, Specifications, Validation, Vendor RFI/RFP/RFQ, Process MappingProduct Prototyping: Figma, MS VisioSoftware Development: Java, Python (Django, Flask), Bootstrap, JavaScript, API/SDK integration, CI/CD, RESTful servicesData & BI: Tableau, Looker, BigQuery, Advanced ExcelContract & Compliance: CLM tools (symplr, X-Author, Salesforce), SLA/RFE/RFQ documentation, SOX readinessHardware & IoT: Python for Sensors, Raspberry Pi, Android (Kotlin)

Experience

1. Digital Transformation Lead

   BMC Software

   Jan 2025 — Present · Houston, TX, US

   Leading Salesforce-based enterprise transformation initiatives within the BMC Helix ecosystem, driving modernization of financial, operational, and governance platforms.Acting at the intersection of:• Salesforce Business Analysis & Process Engineering• Product Ownership & Agile Delivery (Daily Scrum facilitation, sprint coordination, backlog alignment)• Program & Release Management (CAB governance, production deployments, risk mitigation)• Certinia PSA implementation & Revenue Management optimization• Financial systems governance (SOX-aligned approval workflows, audit controls, compliance design)• Cross-system integrations (Salesforce, Certinia, Oracle eBiz, Concur)• Data migration strategy & delta load orchestration• Intelligent automation & AI-augmented delivery optimizationPartnering with Finance, Sales Operations, IT, and vendor teams to deliver scalable, audit-compliant, enterprise-grade Salesforce platforms.

Education

• Yıldız Teknik Üniversitesi

  Bachelor's degree, Computer Engineering

  2001 — 2005

• University of Houston

  Doctor of Philosophy - PhD, Computer Engineering

• University of Eastern Finland

  Exchange, Computer and Information Sciences

  2005 — 2006

• University of Houston

  Master of Science - MS, Computer Engineering

  2020 — 2022

• Rice University

  Academic English Program

  2006 — 2006

• RWTH Aachen University

  Master of Science - MS, Computer Science

  2006 — 2008