Suraj Sridhar
Seasoned UX Leader | Making Complex Problems Simple with Common Sense | Victoria’s Secret | Golfer
- Role
- User Experience Manager at Victoria’s Secret & Co.
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Suraj Sridhar
Product Design Manager | 14+ Years of Transforming Ideas into Experiences With…
Experience
User Experience Manager
Nov 2023 — Present · Bengaluru, IN
Lead the Fulfilment UX vertical at Victoria’s Secret, managing a team of 9 designers across checkout, returns, store POS, in-store experience, and international projects. Delivered cohesive B2B and B2C experiences while aligning design strategy across multiple product domains.• Shaped the future checkout experience by steering strategic UX initiatives that reduced customer friction, improved user confidence, and contributed to cart abandonment reduction and conversion rates.• Lead UX for Returns Management, balancing platform constraints by deploying a standardized web solution and delivering a seamless app experience that improved customer transparency, reduced service queries, and earned leadership recognition.• Lead the design and launch of the MPOS app for store associates (now live across 300+ stores) and guided the in-house POSx desktop application to equip store associates with a faster, more intuitive tool to deliver elevated service experiences.• Orchestrated discovery workshops to uncover critical checkout pain points, translating validated insights into a rolling product roadmap that prioritized user experience improvements aligned with business outcomes.• Navigated complex stakeholder dynamics to drive alignment on checkout, returns, and store tech initiatives, ensuring timely execution and experience integrity.
Skills
- Web Design
- Computer Animation
- Creative Visualization
- Web Development
- After Effects
- Motion Graphics
- 3d Studio Max
- Maya
- 3d Modeling
- Photography
- Adobe Creative Suite
- Logo Design
- Illustration
- Animation
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