Suraj Kumar

Capacity Planning Analyst @Pearson

London, GB

Managed testing schedules and ensured capacity availability across multiple delivery methods, with a focus on On-Line Proctored exams, supporting over candidate appointments annually.• Coordinated cross-functional teams for forecasting, site scheduling, and event planning across UK, EMEA and APAC regions while maintaining process documentation to support consistency and training.• Collaborated closely with the UK Government’s Driver and Vehicle Standards Agency (DVSA) team to successfully arrange and coordinate client appointments across multiple testing locations, ensuring compliance with government regulations and service level agreements.• Supported testing site expansions by adjusting schedules dynamically and communicating real-time changes to internal and external stakeholders.• Generated ad-hoc reports using Microsoft Azure SQL Server and built 30+ complex dashboards by converting legacy Excel reports into dynamic Power BI visualizations for in-depth analysis of existing models and business workflows.• Conducted a Hockey Stick analysis to identify growth trends, booking surges, and scheduling inefficiencies across client accounts, resulting in a 15% improvement in forecasting accuracy. • Ensured compliance with Key Performance Indicators (KPIs), maintaining >85% site availability and >95% candidate booking fulfilment rate across all testing channels.

Kalinga Institute of Industrial Technology, Bhubaneswar

B.Tech, Engineering

University of Leeds

Masters, Business Analytics and Decision sciences