Suraj Kumar Kushwaha

Analyst i @Etech Global Services

Gandhinagar, IN

Working as a Quality Analyst, I specialize in monitoring sales calls to ensure adherence to clean sales policies, improve call quality, and enhance customer experience. My responsibilities include client communication, calibrations, providing training to new agents and analysts, and performing root cause analyses to drive performance improvements. By maintaining a proactive approach, I identify and address potential risks before they escalate, ensuring smooth operations and consistent results. To advance further, I have started learning AI to make my approach smarter and more effective, leveraging my experience in call audits.