Surajit Chakraborty
Delivery Manager | IT Infra & Cloud Service Management | PMP | ITIL 4 at Wipro Technologies Ltd
- Role
- Delivery Manager at Wipro
- Location
- Pune, IN
- LinkedIn followers
- 500 followers
About Surajit Chakraborty
Over 18 years of experience in IT Industry. • PMP Certified. PMP® • ITIL V4…
Experience
Delivery Manager
Nov 2010 — Present · Pune, IN
Working as Delivery Manager for IT Infra for “Marelli” project.• Managing 24x7 global IT Infra operation with 200+ people from Pune ODC for EMEA, APAC and America region.• Revenue, Cost management for the account to achieve target GM quarterly. • People management to improve productivity and controlling cost. • Ensure on time delivery of all deliverables as per SOW to meet SLA/KPI and quality parameters.• Handling Weekly and monthly service review call with key stakeholders from customer. • Ensure to meet DMI (Delivery Maturity Index) score > 80 for account on monthly basis. • Weekly review with all technical track leads for Ongoing issues, CSI, risk and open actions. • Training enablement for all people in account and ensure training compliance. • Handling escalations from customer for permanent solution. • Ensure on time completion of different internal & external audits – ITIL assessment, BCP & DR etc without major non-compliance. • Providing guidance and support to team managers and coach them for next level role. • Remove impediments and facilitate open discussion, decision making, and conflict resolution.
Education
Jalipaiguri Govt. Engineering College
BE
2000 — 2004
Skills
- Synchronous Digital Hierarchy (Sdh)
- Managed Services
- Networking
- Sdh
- Project Management
- Provisioning
- Network Design
- Troubleshooting
- Dwdm
- Transmission
- Pre-Sales
- Service Delivery
- Telecommunications
- Commissioning
- Nms
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