Suraj Bharadwaj
Senior Manager - Engagement Program Delivery Management - Ms D365 Crm and Servicenow @Cognizant
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WORK HISTORY
Senior Manager - Engagement Program Delivery Management - Ms D365 Crm and Servicenow @Cognizant
With extensive experience in managing public and private sector engagements, I am leading diverse teams including PMs, Scrum Masters, Architects, Consultants, and more, to deliver functional solutions that meet customers\' business objectives. My role involves aligning technical approaches with strategic goals, fostering cross-functional collaboration, and mitigating risks to ensure successful delivery. I maintain assertive working relationships with C-Suite stakeholders, advocating for platforms like ServiceNow and MS D365 CE as strategic tools within client organizations. My deliverable usually involved collaborating with multiple 3rd party vendor partners, and I have played a role of Service Integrator on multiple occasions for a successfully deliveryNotable Achievements:• Responsible for the success of multiple Transitions, Transformation and Service Management projects within my Engagement/Program. This includes helping teams unblock any Technical & Process impediments• Managed Deals size worth £40+ million and Team size ~350+ • Generated 5.5% additional revenue for 2024-25 with service expansion and new project deals• Designed and governed Scaled Agile Delivery frameworks to align product teams towards a unified approach• Oversaw ~70 projects to maintain a CSAT score above 90% across the UK/EU region and for any Service Improvements necessary• Enabled Learning/Certifications/Development plans to maintain global partnership standards• Fostered an inclusive culture within teamFinancial & Contract Management:• Identified opportunities and increased market presence, managing engagement-level P&L, and tracking SLAs, KPIs, and milestones• Worked with pre-sales and commercial teams to draft and present RFPs (Solution Design, Estimation and Delivery process) for bidding processStakeholder Management:• Coordinated with diverse stakeholder groups to manage program complexity, securing customer buy-in for changes, and acting as the primary escalation point
EDUCATION
Symbiosis Centre For Management and Human Resource Development
MBA
Bhavan's College Andheri West
Bachelor of Science (B.S.)
ABOUT SURAJ BHARADWAJ
Specialist in Engagement/Program Delivery Management with nearly 18 yrs of cross-functional experience in Global IT Transition and Transformation Programs (Cloud technologies: IaaS, PaaS, SaaS). Catered across several Private and Public sector industries/domains (Banking - Financial Service and Insurance, Telecom, Healthcare, Retail, BPS, Manufacturing & Logistics and Education & Marketing domains) in multiple geographies (North America, Canada, EMEA and APAC).Strong knowledge and understanding of business needs with the ability to establish/maintain high level of customer trust and confidence on very complex and customized solutioned are desired by clients using Scaled Agile framework.ServiceNow Modules Implemented: ITSM, ITOM, SPM(ITBM), ITAM, HRSD, GRC, SecOps, Upgrades, Domain Separations, Mobile App, IntegrationsMS D365 CRM Modules Implemented:(CE modules) Sales, Customer Service, Marketing and Power AppsAzure: DevOps pipeline, Function, Data Factory, Synapses, Terraform, ServiceBus and APIMInfrastructure Projects: Data Center (DC) Migrations, New DC setup, DC refresh and upgradesProcess Tools: Agile Dev 2.0 (ServiceNow), Azure DevOps, MS Project, Confluence, SharePoint, Visio, and Jira
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