Suraj Yadav
ORM & Analytics Executive | ORM Specialist | Digital Reputation Expert | Digital Crisis Management Expert | Social Media and Reputation Management Professional
- Role
- Online Reputation Management at Dentsu Creative
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Suraj Yadav
With a Bachelor of Commerce from Mumbai University, my journey has led me to Dentsu Creative, where I\'ve honed my skills in Online Reputation Management for over two and a half years. My core competencies lie in monitoring social media platforms, analyzing sentiment, and steering ORM teams towards maintaining high quality standards and enhancing brand reputation. At Teleperformance, my role as a Customer Service Associate sharpened my interpersonal skills and ability to multitask effectively, ensuring customer satisfaction and relationship building. Our team consistently exceeded performance targets, thanks to a collaborative approach and strong problem-solving abilities. I\'m committed to leveraging these experiences to contribute to our organization\'s culture of excellence and customer-centric values.
Experience
Online Reputation Management
Nov 2021 — Present · Mumbai, IN
Experienced Online Reputation Manager skilled in monitoring social media platforms, analyzing sentiment, and providing data-driven recommendations to enhance brand reputation and customer satisfaction. Proven ability to lead and develop ORM teams while maintaining high quality standards.
Education
Mumbai University Mumbai
Bachelor of Commerce - BCom
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