Suraj Thomas
Analytics @ Citi
- Role
- Senior Business Analyst at Citi
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Suraj Thomas
Experienced Analytics individual skilled in data-driven insights, reporting, and team coordination, enhancing operational efficiency and decision-making. Proficient in advanced analytics, a strong collaborator, committed to continuous improvement and industry trends for optimal results.
Experience
Senior Business Analyst
May 2022 — Present · Bengaluru, IN
Successfully established and led an offshore Business Analyst team focused on delivering remediation projects across the Citi Retail Services and Operations LOB.Identified and introduced potential customers to an upgraded VISA product, achieving a notable 2% increase in conversion from PLCC.Identified and rectified cases of wrongful penalty fee charges to non-delinquent customers, leading to significant cost savings exceeding 8 million USD.Crackathon (CRA Hackathon) Winner: Achieved victory in the Crackathon (CRA Hackathon) by designing and implementing an innovative solution to automate the maximum APR compounding approach, showcasing creativity and technical expertise.Copper Award Recipient: Recognized for exemplary performance in project management by winning the Copper Award for consistently delivering projects within takt time, demonstrating exceptional efficiency and adherence to timelines.
Education
University of Kerala
Bachelor of Technology - BTech, Mechanical Engineering
2011 — 2015
Christ University, Bangalore
Master of Business Administration - MBA, Operations and Business Analytics
2016 — 2018
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