Suraj T
Customer Success Specialist @ Freshworks || PGDM 2022-2024 || Great Lakes Institute Of Management, Chennai
- Role
- Customer Success Specialist at Freshworks
- Location
- Chennai, TN, IN
- LinkedIn followers
- 500 followers
About Suraj T
I have always enjoyed stepping into complex situations and bringing clarity, structure, and direction to them. That interest has shaped my journey across customer success, business analysis, and sales, where I worked closely with clients and cross-functional teams to solve problems, strengthen relationships, and deliver outcomes that genuinely mattered to the business.From supporting SaaS clients with onboarding and performance improvements, to collaborating with developers, designers, and writers to refine workflows and content strategies, I have learned how to understand customer needs deeply and turn that understanding into action. My early experience in sales taught me how to engage people, communicate value, and build trust, while my Master of Business Administration in Marketing strengthened my analytical thinking and ability to connect insights with strategy.At my core, I enjoy making things work better for both customers and teams. If a challenge needs clear thinking, empathy, and a bias for improvement, that is where I feel most at home.
Experience
Customer Success Specialist
Mar 2026 — Present · Chennai, IN
Education
Ramakrishna Mission Vivekananda College
Bachelor of Business Administration - BBA, Business Administration and Management, General
2018 — 2021
Great Lakes Institute of Management
Post Graduate Diploma in Management , Business Administration and Management, General
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