Suraj Sharma

About Suraj Sharma

As a certified German language professional (B2.2) with hands-on experience in claims management and a growing expertise in AI tools, I specialize in bridging the gap between linguistic precision and digital efficiency.Currently working as a Senior Claims Analyst at AXA, I bring sharp attention to detail, cultural fluency, and analytical rigor to every claim I handle. I thrive in multilingual environments and am passionate about streamlining processes, improving customer experience, and driving data-informed decisions.I’m also actively building my capabilities in Artificial Intelligence and Machine Learning through platforms like Be10X and tools like Python, ChatGPT, and Google Colab. My goal is to leverage this dual skill set—language and technology—to shape the future of claims processing and customer service. German (B2.2 Certified)| Claims Management | AI Fundamentals Healthcare & Banking Processes | Client Communication | Process Optimization Exploring roles at the intersection of Language, Claims, and Emerging TechLet’s connect and collaborate on tech-forward solutions in global insurance and healthcare services.Skills• German Language Proficiency (B2.2 Certified)• Claims Analysis and Processing• Data Analysis and Reporting• Client Communication (German and English)• Artificial Intelligence (AI) Fundamentals – Be10X• Machine Learning Basics – Be10X• AI Tools and Technologies (e.g, ChatGPT, Google Colab, Python for AI)• Problem-Solving and Critical Thinking• Process Optimization

Experience

1. Senior Claims Analyst

   AXA

   Feb 2024 — Present · Pune, IN

   Processed and analyzed 35–40 healthcare insurance claims daily, ensuring compliance with regulatory standards and internal guidelines.• Assisted in managing high volume of German healthcare claims, expediting processing and improving overall customer experience.• Review incoming healthcare claims for completeness and accuracy.• Collaborating with cross-functional teams to explore automation tools for efficiency in claims lifecycle.• Pay medical claims for employees of several employers.• Verify eligibility and coverage based on policy details.• Leveraged language and analytical skills to improve turnaround times and customer satisfaction.• Knowledge of healthcare regulations and insurance policies.• Translated German invoices into English with high accuracy for seamless integration into claims systems.

Education

• The Maharaja Sayajirao University of Baroda

  Bachelor of Arts - BA, German Language and Literature