Suraj Patil
- Role
- Support Escalation Engineer at Microsoft
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Suraj Patil
I consider myself a problem solver, who thrives on working across various architectures…
Experience
Support Escalation Engineer
Oct 2022 — Present
Currently working as a Azure PAAS developer in the Azure Rapid Response support team, focusing on the Azure API Management service product. • Involved with Microsoft’s enterprise customers on mission critical break-fixes, escalations, and root cause analysis with coherent SLA. • Collaborating with multiple support teams and product teams in Azure, which include Azure App Service, Azure SQL teams, Azure Virtual Machine and Network teams to resolve complex customer issues in architecture and code base. • Involved in triages, incident management calls to provide hot fixes to escalations and analysis.
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