Suraj S
Ample but, Simple.
- Role
- Citizen Service Executive at Tata Consultancy Services
- Location
- Thiruvananthapuram, KL, IN
- LinkedIn followers
- 500 followers
About Suraj S
A Post Graduate in Commerce with a keen interest for learning. Having a strong base in…
Experience
Citizen Service Executive
Mar 2024 — Present · Trivandrum Rural, IN
Deployed at Trivandrum Rural [Neyyattinkara]- Passport Seva Kendra as part of Passport Seva Project (PSP), a Joint Mega e-Governance Project between the Ministry of External Affairs, Govt. of India and TATA Consultancy Services Ltd [TCSL].• Front Office Operations & Administration.• Processing various Passport related services such as Fresh & Re-issue of Passports both in Normal as well as Tatkaal schemes, Police Clearance Certificate (PCC) etc. • Adherence to SLAs & TAT.• Token issuance & EQMS Administration. • Pre-Verification of various ID proofs and attested supporting documents.• Handling applicant\'s grievances and providing effective solutions. • Point of Escalation of Citizen\'s concerns to TL, CSM, VO, GO & APO.• Floor Co-ordination & Support desk.• Fee collection from applicants in cases of Tatkaal, Damage/Lost, Jumbo booklet, if any.• Giving Strong emphasize on QA/QC.
Education
Central Board of Secondary Education
Class 1 to 7
2007 — 2014
Kerala Board of Public Examination (KBPE)
SSLC / MATRICULATION EXAMINATION
State Council of Educational Research & Training
Class 11 & 12
2017 — 2019
University of Kerala
Master of Commerce (M.Com) - Finance & Accounting/Taxation
2022 — 2024
VTM NSS College, Dhanuvachapuram
Bachelor of Commerce (B.Com) CO-OPERATION
2019 — 2022
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