Suraj Puri

Shift Manager @Restaurant Brands Asia

Faridabad, IN

As a Shift Manager at Burger King, I oversee daily restaurant operations to ensure efficiency, customer satisfaction, and food safety. I manage staff, handle guest complaints, ensure proper cash management, and maintain inventory levels to support smooth operations.1. Food Safety-I ensure that all food safety regulations are strictly followed to prevent contamination and uphold health standards. This includes monitoring food handling, storage, and preparation to ensure safety at all stages of service.2. Restaurant Operations-I oversee the entire operation of the restaurant during my shift, ensuring that everything runs efficiently. This includes managing the kitchen, front-line staff, and maintaining a clean, safe, and welcoming environment for both employees and customers.3. Guest Service & Customer Complaints-I handle guest complaints professionally and ensure that any issues are resolved promptly, ensuring customers leave satisfied. I strive to create a positive dining experience for all guests and maintain high levels of customer service.4. Cash Management-I manage cash handling and ensure the accuracy of transactions throughout the shift. I balance registers at the end of each shift, track cash flow, and address any discrepancies in a timely manner.5. Team ManagementI supervise and motivate the team, ensuring that staff members are trained, engaged, and working efficiently. I provide guidance, assign tasks, and foster a positive, productive work environment.6. Inventory ManagementI manage inventory levels to ensure the restaurant is stocked with necessary items. I monitor stock levels, track usage, and ensure proper rotation of products to minimize waste and ensure availability of menu items.7. Ordering & Supply ManagementI oversee the ordering of supplies and food items to ensure the restaurant has adequate stock. I work with vendors to place orders, track deliveries, and maintain proper inventory records to avoid shortages or overstocking.

Haryana Board of School Education (HBSE)

Senior Secondary , Commerce

Monad University

Bachelor of Arts - BA