Suraj
Manager – Retail Operations at TATA Trent Ltd(Westside) | Leading ₹75 Cr Turnover & 100+ Staff | Building High-Performance Teams & Driving Growth
- Role
- Senior Manager of Operations at Tata Group
- Location
- Kochi, KL, IN
- LinkedIn followers
- 500 followers
About Suraj
Dynamic and results-driven Retail Leader with 14+ years of experience in high-volume…
Experience
Senior Manager of Operations
May 2022 — Present · Kochi, IN
Oversee end-to-end operations of a ₹75 Cr turnover store, leading a workforce of 100+ employees across sales, customer service, and back-end operations.Drive sales growth, profitability, and operational excellence by implementing customer-centric strategies and business development initiatives.Monitor and achieve KPIs across sales, footfall, conversion rates, shrinkage control, and staff productivity.Recruit, train, and mentor staff to build high-performing teams, improving employee engagement and reducing attrition.Collaborate with cross-functional teams in merchandising, supply chain, and marketing to ensure product availability and effective promotional execution.Implement cost-control measures to optimize store efficiency while maintaining customer satisfaction.Recognized for consistently exceeding targets and delivering strong business results in a competitive retail market.Key Achievements Delivered double-digit YoY sales growth through effective planning and execution. Improved customer satisfaction scores by introducing service excellence measures. Built a culture of accountability and performance, significantly enhancing team productivity.
Education
Kerala Agricultural University
MBA
Kerala Agricultural University
Master of Business Administration - MBA
2007 — 2010
Kerala Agricultural University (KAU)
Master of Business Administration - MBA
2007
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