Suraj Pradhan
Operational Head @Shopboss
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WORK HISTORY
Operational Head @Shopboss
Seattle, WA, US
Leading operations at ShopBoss — an AI-powered backnd platform built for e-commerce brands on Shopify, ooCommerce, Wix, BigCommerce, Amazon, and more.ShoBoss combines agentic AI with dedicated human speciaists to handle the full operational stack: customer upport (SMS, email, live chat, and voice), order mangement, shipping & logistics, lead generation, and otbound sales — so founders can stop managing ops andstart scaling their brand.As Operational Head, I oersee:• End-to-end service delivery across AI + humn specialist workflows• Onboarding and integration f new merchant accounts across multiple e-commerce patforms• Cross-functional coordination between AI aents (support, sales, logistics, product) and human pecialist teams• Shipping & fulfillment operations cross US fulfillment centers (Savannah, Reno, Pocatelo, King of Prussia)• Process optimization and perfrmance reviews to maintain quality and efficiency atscale• Driving retention and client success by ensuing 70%+ operational coverage per merchantShopBossisn\'t just a tool — it\'s a full operational arm for rowing e-commerce businesses. My role is to make sur every merchant who trusts us with their store gets seamless, high-performance experience from day one.
EDUCATION
M. S. RAMAIAH UNIVERSITY OF APPLIED SCIENCES
Master's degree
Manipal University Jaipur
Bachelor of Technology - BTech
ABOUT SURAJ PRADHAN
AR/VR 3D Visual Designer | Building a 3 dollar Company
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