Suraj Mishra
Product development
- Role
- Product Support Engineer at Cashify
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Suraj Mishra
Software developer with profeciency in Java MySql, Database.
Experience
Product Support Engineer
Nov 2024 — Present
Conducted in-depth Root Cause Analysis (RCA) on customer-reported tickets by inspecting Elastic logs, database queries, and API responses, implementing permanent fixes that reduced repeat issues and stabilized product systems. Managed 150+ REST API transactions/month, ensuring accurate data flow and seamless integrations across product modules, and assisted the engineering team in resolving race conditions using Redis. Leveraged SQL-based product analytics to identify root causes of recurring issues, analyze performance data, and drive workflow optimizations that improved query turnaround by 30%. Enhanced critical product KPIs—system uptime (+12%), data sync accuracy (+28%), and reactive support time (-25%)—while boosting customer satisfaction (CSAT +27%) and business margins through proactive monitoring, automation, and faster issue resolution.
Education
Dr. A.P.J. Abdul Kalam Technical University
Bachelor of Technology - BTech, Information Technology
2020 — 2024
S.v. campus Kadi
Intermediate , Science
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