Suraj Mishra

About Suraj Mishra

Senior operations and general management leader leveraging more than 15 years of top-level profit responsibility for flagship properties of PVR across nationwide and in Sri lanka. Recognized for transformation & turnaround and for increasing bottom-line margins. Building people focused teams with strong E.Q. and efficient systems to positively impact the business. Business Development, Client Relationship Management and Resource Management across operations in Multiplex Industry with focus on driving business goals.

Experience

1. Regional General Manager - Operations, the Luxury Collection, Pvr - India and Sri Lanka

   PVR Limited

   Apr 2018 — Present · New Delhi, IN

   Regional General Manager PVR Cinemas, Delhi Design, Development and Governance of relevant organization Policy and Budgets Provide Leadership to ensure the operating model remains profitable, fit for purpose and ready for future growth and development of the business Work closely with support department Leadership across organization to identify needs and finding optimum solution to improve operations. Develop strong relationships with key stakeholders to ensure the business needs are managed effectively Manage and proactively monitor services to ensure delivery is at optimal levels for Multiplex Management: Budgeting, capacity planning and cost control of all services. Negotiate and build relationships with key suppliers to ensure the best price, quality and service – F&B suppliers, Events, Brand association Manage special projects, as needed. Such as Launch, development and continuous management of loyalty program. Launch and development of customer facing interactive POS. Driving digitalization of operations by identifying needs and solutions. Develop and implement Brand association activities (in consultation with Marketing) Growth of Team, hiring and training to improve efficiency. Develop and implement employee engagement activities (in consultation with HR) Continuous assessment / monitoring, reporting and implementation of practical risk management approaches Liaise with HR & Legal and government offices / personnel (if needed) to ensure office compliances Build and foster relationship with other divisions – best practice sharing, aligning on key policies/practices relating to revenue generation, affiliation, risk management etc.

Education

• Amity University

  Master of Business Administration - MBA, Operations Management and Supervision

  2019 — 2021

• Delhi University

  Bachelor's degree, Liberal Arts and Sciences/Liberal Studies