Suraj Matekar
Senior Technical Support Engineer at Salesforce | Ex-Amdocs | Career Guide | 👑 Agentforce Legend | 13× Salesforce Certified | ⭐️⭐️⭐️⭐️⭐️ Ranger
- Role
- Senior Technical Support Engineer at Salesforce
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Suraj Matekar
Senior Technical Support Engineer | Salesforce Developer | 13× Certified | 5× RangerPassionate Salesforce developer with 4+ years driving digital transformation through innovative solutions. Currently empowering enterprise clients at Salesforce while building toward my next chapter as a dedicated Salesforce Developer. Recognition & Impact: Agentforce Legend, Champion & InnovatorConsistently reduced Time-to-Resolution (TTR) on complex developer cases500+ Trailhead badges with 250k+ points (5× Ranger status) Technical Expertise:Full-stack Salesforce development across Apex, LWC, Flows, Integrations & APIs. Specialized in complex troubleshooting, performance optimization, and seamless system integrations that drive business value. Certifications (13):Platform Developer I | Advanced Admin | Sales/Service Cloud | AI Associate & Specialist | Sharing & Visibility Architect | Business Analyst |+ 6 more Background:Previously delivered telecom billing and CRM solutions at Amdocs. Now leveraging deep Salesforce ecosystem knowledge to solve enterprise challenges and mentor the developer community. Ready for new opportunities | USA B1 Visa Holder
Experience
Senior Technical Support Engineer
Feb 2025 — Present · Hyderabad, IN
Took on a challenging new role as Chat Dev SME, focused on de-escalating critical chat cases and assisting with complex Developer Support scenarios.Provided in-depth troubleshooting and resolution strategies for high-priority development cases.Monitored and analyzed CSAT performance, sharing insights and recommendations for continuous improvement.Identified technical skill gaps by analyzing aged or unresolved cases and provided actionable insights to enhance team capability.Gained hands-on experience with Agentforce, completing Trailhead modules and earning both Agentforce Champion and Innovator levels.Recognized with monetary spot rewards for impactful contributions in swarming and supporting peers on complex developer cases.
Education
Marathwada Mitra Mandal's Institute of Technology, Lohgaon
Bachelor’s Degree, Electrical, Electronic and Communications Engineering Technology/Technician
2013 — 2017
Centre for Development of Advanced Computing (C-DAC)
PG-DAC, Advanced Computing
2018 — 2018
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