Suraj Kumar Goel

About Suraj Kumar Goel

I have 11+ years of IT Industry experience in Project Management, Team handling, Resource…

Experience

1. Ops Lead Tech Lead

   Accenture

   Jan 2023 — Present

   Responsible for planning, organizing, and directing the completion of planned/adhoc projects for business.\\\\n Collaborating with internal/external teams, while ensuring these projects are executed with expected quality, on time and within scope.\\\\n Leading a team of Developers, QAs, SMEs and SEO specialists. Ensuring the daily functioning of operation with maximum efficiency and quality output.\\\\n Implement e-commerce solutions on Salesforce Commerce cloud (Demandware) platform.\\\\n Managing & creating portals, workflows, and report/tracker in SharePoint.\\\\n Managing critical reports like, SynOps report, team utilization, time & motion, demand & supply.\\\\n Coordinate with different stakeholder (offshore, onshore, agency, clients) to work on different reports for them and ensure all requests are well understood and executed accurately every time.\\\\n Participates in specific internal and external governance activities by adhering to the governance models applicable as a process level to sustain delivery predictability.\\\\n Monitors/ensures process compliance and periodically update SOP changes as required as part of the quality plan to ensure adherence to process guidelines.\\\\n Diagnoses the gaps in the existing process, identifies opportunities for improvement and implements the re-engineering initiatives to meet client and internal commitments on a continuous basis.\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n