Suraj Kumar

About Suraj Kumar

With over eleven years of experience in information technology, including about three years specializing in information/security, implementing critical systems and demonstrated expertise in cyber-attacks and incident response. Responsibilities to implement a new endpoint. The detection and response (EDR) system enhances threat detection by 40% and provides real-time device visibility. Knowledge of cyber-attacks ensured comprehensive digital asset protection and improved incident response. Guided teams, reducing training resource allocation and enhancing productivity. Recognized as a top performer, have maintained client relationships and contributed to contract renewals. Adhering to global standards, implemented GDPR-compliant policies, safeguarding critical information. Investigated & resolved complex technical issues, minimized downtime, and improved productivity. Continuous learning in IT and cybersecurity has created to roles like cybersecurity analyst, earning certifications such as Security+ and CEH, and dedicated interpersonal collaborating with cross-functional teams, initiating organizational growth.

Experience

1. End User Support Specialist

   SVN SYSTECH INDIA PRIVATE LIMITED

   Aug 2025 — Present

   Diagnosed and resolved hardware issues, including slow boot times and overheating, by using Apple Diagnostics and other tools. Installing, uninstalling applications on MacOS and troubleshooting issues related with it. Successfully identified and replaced faulty hard drives and RAM modules, resulting in a 10% increase in system performance. Done the MacOS version upgrade to make to compliant. Researched and tested new macOS updates, identifying potential issues before rollout and ensuring seamless user experiences.

Education

• Manipal Academy of Higher Education

  Master of Computer Applications - MCA, Cyber/Computer Forensics and Counterterrorism

• Kalinga University, Raipur

  Bachelor of Arts - BA, English Language and Literature/Letters

  2016 — 2018