Suraj Krishnamoorthy
Customer Success @ SnapLogic | Enterprise Integration | Generative AI | MBA | M.S Data Science from Liverpool John Moores University
- Role
- Customer Success Manager at SnapLogic
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Suraj Krishnamoorthy
Experienced Decision Scientist with a demonstrated history of working in Data…
Experience
Customer Success Manager
Jan 2022 — Present · Hyderabad, IN
Meeting monthly with key customer stakeholders to establish a strong relationship, understand and assist with new use cases and help with swift resolution of pain points- Ensuring that customers adhere to SnapLogic compliance and information security- Focusing on key Customer metrics like Churn, ARR and NPS by driving product adoption and delivering outstanding customer experience- Onboarding new customers, ensuring they have an optimal understanding of the product and services- Delivering customer value through training, programs and initiatives- Working closely with Account Executives and the Head of Customer Success to successfully drive business strategies, renewal forecasting, engagement plans, and growth opportunities- Handling customer complaints and escalations with utmost speed and care, interfacing with teams across the company as needed- Assisting the Product Manager to derive data-driven insights/intelligence about customer use cases and pain points in order to run multiple result-oriented customer engagement programs
Education
Liverpool John Moores University
Master of Science - MS, Data Science
2020 — 2021
International Institute of Information Technology Bangalore
Post-Graduate Diploma in Data Science, Data Science
2019 — 2020
North Mumbai Welfare Society's High School
Matriculation, high school
2006 — 2009
Liverpool Business School
Master of Business Administration - MBA, Business Administration and Management, General
Savitribai Phule Pune University
B.E Computer Engineering, Computer Engineering
2011 — 2015
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