Suraj Kharat
IT Service Management Lead @ Deloitte | ITSM Strategy & Governance | ITIL® | Lean Six Sigma
- Role
- Senior IT Service Management Lead at Deloitte
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Suraj Kharat
As a Service Management Lead, I specialize in driving ITIL-aligned IT service strategies…
Experience
Senior IT Service Management Lead
Aug 2025 — Present · IN
Strategy & Governance: Define ITSM strategies, service offerings, and ensure alignment with organizational objectives.Process Management: Oversee Incident, Problem, Change, and Service Request Management with focus on efficiency and continual improvement.Stakeholder Engagement: Collaborate with delivery managers, cloud operations, and client ITSM teams to meet service expectations.Continuous Improvement: Implement improvements to enhance service quality and foster a culture of proactive problem-solving.Deliver KPI-driven reports, maintain documentation, and ensure audit readiness.Lead and mentor a service management team, guiding performance, development, and accountability.
Education
Kalinga University, Raipur
Bachelor's in Computer Application
2014 — 2017
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