Suraj Iyer
Regional Lead at HSBC | BFCR - Global Non-Financial Risk(NFR) - WPB | Risk Management
- Role
- AVP - Business Financial Crime Risk at HSBC
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Suraj Iyer
Managed multiple direct reports, effectively increasing their performance by coaching and developing agents\' skills. Managed the team to perform within deadlines and goals while also meeting quality control requirements and sustaining high customer satisfaction.Evaluated employee performance on a monthly basis and coached and trained accordingly increasing quality of work and employee motivation. Interacted with clients to maintain communication to enhance team’s execution on new products and delivered training. Delivered monthly scorecard one-on-one meetings with associates for coaching and motivation to drive production and accuracy in efforts to meet and exceed individual and departmental expectation. Developed associates to exceed department benchmarks in efforts to reach personal and career-oriented goals of advancement within the company. Developed and Implemented Performance Improvement Plans.
Experience
AVP - Business Financial Crime Risk
Jan 2023 — Present · Karnataka, IN
Education
Kuvempu University
Bachelor's degree
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