Suraj Das

Personal Banker @BMO

CA

Engage customers in complete, needs based conversations to identify financial solutions and preferred banking channels while recommending tailored solutions addressing both sales & service needs, including everyday banking, retail investments, lending solutions, home financing (including business-for-self applications) and small business solutions.• Offer advice and guidance on the digital and self-serve options available with the goal of making banking easy, simple and fast.• Take the initiative and find creative approaches to make each customer’s experience feel personal.• Proactively engage customers by reaching out, generating appointments and building new relationships within the community to grow BMO’s business.• Take a lead in proactively engaging with existing customers and prospects by providing needs-based assessments to grow loyalty and identify immediate/future opportunities.• Collaborate with BMO partners and identify referral opportunities to further grow the customer’s relationship with BMO beyond personal banking.• Follow through on the risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, act in their best interests, and ensure an effectively run branch.• Address questions & resolve issues raised through Consumer Credit, audits and quality checks to ensure data entry and recommendations are accurately documented in the lending applications and the lending process is followed.• Use the Our Approach to Risk Management framework to protect the Bank\'s assets and maintain the quality of the lending portfolio by ensuring adherence to lending process requirements and established yield, quality, diversification and risk guidelines.• Make credit recommendations for personal lending transactions, including home financing, in accordance with sound credit granting principles and with the Bank’s Policies and Procedures.

Centennial College

Post Graduate Diploma-Project Management