Suraj Challa
- Role
- Service Management Lead at Tech Mahindra
- Location
- Hyderabad, IN
- LinkedIn followers
- 500 followers
About Suraj Challa
04+ years of extensive experience in the Retail and Telecom domains as Service management…
Experience
Service Management Lead
Dec 2022 — Present · Hyderabad, IN
Services Management- • Responsible for monitoring 300+ stores across UK for day-to-day operations involving network services and point of sale (POS) hardware’s. • Operations Analyst – Developing procedures to improve service delivery for ThreeUK Retail stores. • Key stakeholder in successful rollout of point of sale (POS) peripherals across all the retail stores in the UK. • Responsible for developing and delivering daily/weekly/monthly reports, Asset tracker both internally and to clients. • Having UK Onsite experience in supporting Hypercare (Earlylife) for newly deployed project. • Proficient in end-to-end Incident management, incident analysis and worked on improving incident MTTR. • Supporting the client in the procurement/analysis of relevant data. • Performed detailed root cause analysis (RCAs) for critical issues, Created/updated Process documentations. • Interact directly with different vendors, suppliers, customers and manage communication with both internal and external stakeholders. • Strong customer services orientation in level support. INTUNE and SCCM- • Provided Intune – Mobile devices management support for iOS and android devices. • Assisting end users with troubleshooting of devices performance issues. • Experience in deploying new applications, updating exist applications, iOS and OS Patching devices through Intune-MDM and windows devices through SCCM. • Support and troubleshoot technical issues related to Intune. • Responsible for tracking the certificates (Apple and org.) validity and managing and renew certificates. • Provided support to clients in deployment of policies (configuration and compliance) to company owned devices. • Responsible to manage both supervised (ABM) mode of Ios devices. • Ensure that each support request is handled per Service level agreement. • Provided SCCM support for windows machines.
Education
CVR College of Engineering, Hyderabad
Bachelor of Technology - BTech, EIE
2015 — 2019
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