Suraj Bansode

About Suraj Bansode

With over two decades of experience in IT Infrastructure, Cloud Solutions, and Automation, I specialize in architecting high-impact, scalable systems that blend business outcomes with technical excellence.Currently focused on next-gen Agentic AI solutions, I design intelligent automation frameworks using the Agentic AI Framework, LLMs, ServiceNow, and native cloud tools (Azure, GCP, AWS). My work empowers IT Ops teams to move from reactive to predictive — resolving IT Infrastructure & Cloud related issues. I’ve worked on medium to large-scale RFPs, Aware of SIAM implementations, and ServiceNow deployments, delivering results across BFSI, healthcare, and enterprise customers. Current Focus Areas:Agentic AI for IT Ops & Cloud SupportGCP Well-Architected AIOpsServiceNow + LLM IntegrationInfrastructure as Code (IaC)Shared IT Services StrategyWorked for admired firms like HCL Comnet, NCR Corporation & EDS & HP Company, Tech Mahindra LTD, Wipro LTDExperienced leader in Delivery Excellence End to end IT Infrastructure Management, Excellent Client Relationship Management, and People Management.Proficient planner, strategist and implementer with demonstrated abilities in managing IT operations along with infrastructure planning and management for streamlining operations Proven skills in managing teams to work in sync with the corporate set parameters and motivating them for achieving Customer, Organization, Business Unit, Project, Team and Individual goals at various levels in scope.Expertise in spearheading numerous IT projects and ensuring the Delivery in compliance to the Cost, Quality, and Time parameters.

Experience

1. Senior Principal Consultant

   Genpact

   Nov 2024 — Present · Pune, IN

   In this role, I will be focusing on Presales, Business Development, and Solution Architecture — partnering closely with Genpact’s Tech Sellers, Growth teams, and Delivery Leaders. Together, we aim to help clients optimize and transform their ITSM and operations with the power of automation, cloud platform operations, AIOps, SRE practices, and FinOps.I’m looking forward to: Engaging in meaningful client conversations to discover opportunities for operational excellence Leading solution design in automation architecture and cloud operations Advising clients on building strategic automation roadmaps tailored to their unique needs Coaching and mentoring talented cloud operations architects and engineers Contributing to the development of reusable IP, frameworks, and thought leadership contentExcited about the journey ahead and grateful for this opportunity to drive impactful transformations!

Education

• Dr. D Y Patil Vidyapeeth - Centre for Online Learning

  Bachelor of Business Administration - BBA, Business Administration and Management, General

• Maharashtra State Board of Technical Education (MSBTE)

  Diploma in Industrial Electronics

  1994 — 1998

Skills

• Team Management
• IT Service Management
• Change Management
• Project Planning
• Network Security
• Service Management
• Service Delivery
• Pmo
• Project Management
• Service-Level Agreements (Sla)
• IT Operations
• Telecommunications
• Data Center
• Management
• Itil
• Networking
• Infrastructure
• Vendor Management
• Resource Management
• Information Technology
• Requirements Analysis
• Incident Management
• Virtualization
• Outsourcing