Surabhi Bless
Test Specialist @ IBM | Business Analyst | Requirement Gathering | Stakeholder Management | BFSI Domain | Process Optimization
- Role
- Test Specialist at IBM
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Surabhi Bless
Business Analyst | BFSI Domain | Requirement Gathering | Process OptimizationI am a detail-oriented Business Analyst with three years of experience in the Banking, Financial Services, and Insurance (BFSI) sector. My expertise lies in requirement gathering, stakeholder management, data analysis, and process optimization—helping organizations bridge the gap between business needs and technology solutions.At IBM, I collaborated with cross-functional teams to enhance user experiences, streamline data migration, and improve financial platform functionalities. I have successfully contributed to projects such as: Redesigning a mobile banking app’s UX, leading to improved customer engagement and satisfaction. Optimizing the data migration process for a loan management system, ensuring accuracy and efficiency. Validating and testing a new insurance platform, ensuring it meets compliance and usability standards. What Drives Me?I am passionate about solving complex business challenges through data-driven insights, automation, and process improvements. My goal is to deliver solutions that not only meet business objectives but also enhance user experience and operational efficiency. Lifelong LearnerWith a B.Tech in Computer Science from DIT University and a Business Analysis Masterclass certification from Udemy, I continuously seek opportunities to expand my knowledge and stay updated with industry trends. Let’s Connect!I am currently exploring Business Analyst opportunities where I can leverage my skills to drive impactful business decisions. If you\'re looking for someone who can turn business needs into actionable insights, let\'s chat!
Experience
Test Specialist
Mar 2022 — Present · Hyderabad, IN
As a Business Analyst in the BFSI domain, I collaborated with cross-functional teams to drive digital transformation initiatives, optimize business processes, and enhance financial product usability.Key Responsibilities & Achievements: Requirement Gathering & Analysis – Conducted in-depth discussions with stakeholders to elicit, document, and refine business and technical requirements. Process Optimization – Identified inefficiencies in banking and insurance workflows, proposing automation and enhancements that improved operational efficiency. Stakeholder Management – Bridged the gap between business and technical teams, ensuring alignment on project goals and deliverables. Data Migration & Validation – Assisted in streamlining data migration for a loan management system, ensuring 100% accuracy in financial transactions. User Experience & Functional Testing – Led end-to-end testing for a new insurance platform, ensuring compliance with industry standards and a seamless customer experience. Project Support & Documentation – Created detailed BRDs, functional specifications, and process flow diagrams to support implementation and future scalability. Impact: Helped enhance the UX of a mobile banking app, leading to improved customer engagement and retention. Contributed to reducing data migration errors by 78%, improving financial data integrity. Played a key role in testing and launching an insurance platform, ensuring it met regulatory and user expectations.
Education
DIT UNIVERSITY
Bachelor of Technology - BTech
2017 — 2021
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