Surabhi Singh

WORK HISTORY

EDUCATION

ABOUT SURABHI SINGH

Over a decade of experience in IT Industry, where I was involved in Project and Product Management, Business Analysis, Software Quality Assurance and Testing Software Applications mainly using Salesforce, Web Based and cloud apps. CRM (Salesforce, Monday.com)and Attlassian tools expertiseExperience in JAD sessions, Requirements Elicitation, Managing testing efforts and database testing / batch processing. Certified PO and CSM,An Agile Professional with good exposure to Agile methodologies Experience in creating and maintaining Jira spaces automation and workflows, Version One stories, Maintain KANBAN board, Create traceability matrix, requirements documents, MOM, Production validation checklists, release documents and gap analysis. Strong skills in Salesforce Sales cloud creating new custom objects, assigned fields, page layouts, custom tabs, and components,reports dashboards and data mapping.Exposure to Service cloud Have experience in Manual /Black Box testing and testing of Web based applications Experience in Mobile and Agile Testing Experience in all phases of SDLC like Project initiation, Requirement gathering, Analysis, Design, Software Architecture, Development, Testing and Maintenance of Enterprise Applications. Profound knowledge of the SQL scripts. Extensive Experience in Requirement Elicitation, UAT,the implementation of test plans and test strategies and test case writing. Exposure in working with testing tools like Mercury QC, TFS,JIRA, Clear Quest and Selenium web driver. Performed Integration, System, Regression and User acceptance Testing. Excellent analytical skills, documentation skills, communication skills, presentation skills, strong problem solving skills and a good team player. Good knowledge of US Travel transport and hospitality domain, Banking, mortgage, talent acquisition, Recruitelment. Education and US Healthcare Payer domain: Membership, Provider Mgmt, Claims, Channel Systems, Health Plans and HIPPA rules, Remittance files and formats. Experience with health care services including HIPAA formats 835/837/276 & FACETS Coordinate activities with multiple internal and external interfacing systems including offshoreto deliver business solutions Highly appreciated by clients, for professional attitude and communication skills. I have been a team player throughout my career. Knowledge of programming languages like C, Java,VB script, HTM, XML.