Surabhi Sharma

Assistant Manager @Genpact

Gurugram, IN

Managing a group of 20 KYC Analysts who are accountable for conducting due diligence reviews of Business Banking customers.Evaluate and process deficiencies identified during quality checking to assist in the development and improvement of the processAnalyze customer and transaction information and perform Transaction Monitoring (TM) investigations covering money launderingSupport the development and continuous improvement of the Quality Assurance processWork with the customer to ensure process consistency and incident management protocols are followedEnsure high-quality standards are maintained with timely and effective feedback to PEP screening and CDD analystIdentify areas of risk and recommend operational improvements, quality assurance, and any training crucial to mitigate riskAssist the organization in strengthening customer due diligence and PEP screening process, remain compliant, and improve efficiencyPrepare and present weekly/monthly reports with root cause analysis will be a part of the business reviewReporting of analyst-wise scorecards with in-depth defect analysis followed by a corrective action planIdentifying any process gaps within the quality assurance review to make sure that areas of concern are addressed and resolvedMaking sure processing is performed accurately and within an agreed turn-around time and as per the SLAsSupervising and producing progress reports to identify failures, trends, and development needs analysis to make sure the PEP Screening and CDD community are building their knowledge and capability

University of Rajasthan

Bachelor's degree

University of Rajasthan

Master's degree