Surabhi S.
Senior Site Reliability Engineer at Microsoft Teams
- Role
- Senior Service Engineer at Microsoft
- Location
- Redmond, WA, US
- LinkedIn followers
- 500 followers
About Surabhi S.
18+ yrs of professional experience in Microsoft Technologies spanning various disciplines – development, program management and operations. Currently working as Senior Site Reliability Engineer in Microsoft Teams at Corp HQ.• Excel in operational and service management, problem management, stakeholder management, project planning, analysis, business relationship development, change management, infrastructure management.• Engaged in SaaS vendor selection for 2 critical applications, technical analysis of different solutions, market analysis, identify service engg gaps, leading meetings with vendor groups and owning decision making along with business partners.• Routinely involved in service design work, technical troubleshooting & support for line of business applications in IT. • Extensively worked on MS.NET framework 2.0/3.5/4.0, C#, ASP.NET, Windows Azure, Web Service, Web Forms, Windows Forms, JavaScript, HTML, CSS, SSRS Reports, SQL Server 2012/2008/2005, Windows Communication Foundation (WCF) with SSRS reports, LINQ, MS Batch jobs, Fiddler, Test tools such as Resharper, NUnit for test automation, MVC design patterns.• Experience in working with products team for the First & Best program, driving effort for Win LOB app lab compatibility testing, preparing newsletters for communication, MS day on boarding in 2015• Good management skills, strong analytical and communication skills combined with knowledge of Microsoft tools and processes along with a team first attitude as a feature crew member leads to high quality service experience for customers. • PMP certified, ITIL Foundation Certificate in IT Service Management, Six Sigma White Belt certification.Specialties: Domain expert in Microsoft business processes and proficient in ITLC phases, planning, collaborating with cross functional teams, expertise in executing and delivering software projects, stakeholder management, providing solutions and technical support.
Experience
Senior Service Engineer
Sep 2021 — Present · Redmond, WA, US
Education
Arya College of Engg and IT
BE, Computer Science
St. Anslem's Pink City School
Chemistry, Physics, Mathematics
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