Surabhi Dewan

Senior Operations Analyst Natwest Group | Ex-Indigo

Role: Senior Operations Analyst at NatWest Group
Location: Gurugram, HR, IN
LinkedIn followers: 500 followers

OperationsView LinkedIn profile

About Surabhi Dewan

Accomplished professional 8 years in Operations Management- Strong customer…

Experience

Senior Operations Analyst
NatWest Group
Jul 2022 — Present · Gurugram, IN
Responsibilities include - Promptly and tactfully responding to customer queries within SLAs- Authorizing and investigating transactions based on KPIs- Collecting and analyzing information from customers and businesses- Reviewing processes for automation or enhancement to improve customer and business experience- Proficient in managing stakeholder relationships and experienced in PEP/Sanctions Operations- Demonstrating awareness of industry trends, policies, and regulations.

Contact information

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•••••@natwestgroup.com
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Current company

NatWest Group

Banking · 44K employees

We’re the bank that turns possibilities into progress. We understand our customers, their worlds, and what matters to them. We help them see the opportunities and navigate a rapidly changing world. And we’re simplifying our business so that we can anticipate our customers’ needs and react to them quickly. Our business is UK centred and covers retail, commercial and private banking customers, with more offshore and further afield. Our services bring together our people’s incredible specialist knowledge with a sense of innovation, and carefully designed technology-driven journeys. As one of the leading supporters of UK business, we’re using enterprise as a force for change. We’re focusing on the people and communities who have traditionally faced the highest barriers to entry and figuring out ways to remove them. That includes learning and education, whether directed at young people or building financial confidence in adults. And by fostering a leading learning culture in our business, our people also prosper.

natwestgroup.com

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