Supriya Dasari
Business Analyst @Harrison Bennett Associates
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WORK HISTORY
Business Analyst @Harrison Bennett Associates
Responsible for implementing a new Customer Relationship Management to transform company practices into a cost-effective solution, leading to efficient processes and enhanced user experience within the digital department of a £10m medium-sized organization in the education and training industry.• Conducted comprehensive business process analysis and requirements gathering for the customer relationship management system implementation, focusing on the sales process to identify inefficiencies and improvement areas.• Utilised UML to map and visualize the existing AS IS sales processes, identifying bottlenecks and areas needing improvement.• Mapped out optimised sales processes TO BE using BPMN models, introducing automation and streamlined workflows that significantly reduced manual effort and improved accuracy.• Designed wireframes using Balsamiq Cloud to enhance the customer relationship management\'s user interface, ensuring an intuitive and user-friendly experience for end-users, particularly in the management of customer data and interactions.• Created and managed agile user stories and requirements to guide the project execution, ensuring alignment with business goals and timely delivery.
EDUCATION
HelloPM
Product Management
University of Hertfordshire
Masters in International Business
ABOUT SUPRIYA DASARI
Hi there! I\'m Supriya Dasari, a dedicated Business Analyst with a proven track record in driving digital transformation and strategic initiatives. I specialize in translating complex business needs into actionable solutions and delivering data-driven insights that propel organizational success. Skilled in business case development, process mapping, and requirement gathering, I utilize tools like Google Analytics, Mixpanel, and Balsamiq Cloud to deliver actionable insights and drive process improvements. My expertise lies in blending data analysis with a deep understanding of business operations to enhance efficiency and support strategic objectives. Additionally, I excel in UX research and user story development, leveraging the same tools to create impactful product features and optimize performance through a user-centric approach. In my current role at Harrison Bennett Associates, I lead digital transformation projects, including a CRM implementation for Pitman Training. My work involves crafting detailed business cases, utilizing UML for process mapping, and developing user stories to guide project execution. With a strong background in product management, I excel in integrating strategic solutions into business analysis. My experience includes leading a digital transformation project at VR Superstore that drove a 40% revenue increase and a 30% boost in website traffic. At Vizila Ltd, I developed product roadmaps that improved strategic direction and market penetration by 20%. Additionally, my digital marketing initiatives at Acuta Investments Limited enhanced engagement by 25% and ROI by 20%. I recently completed the HelloPM Product Management Boot Camp, which enriched my skills in product teardown and customer feedback analysis, further enhancing my ability to provide valuable business insights. With certifications in Product Management and extensive experience in business analysis, I am committed to continuous learning and effective communication, ensuring that I deliver exceptional results in every project. I excel in dynamic and collaborative environments and am passionate about using my expertise to drive impactful outcomes. 🤝 Let’s connect and explore how I can contribute to your organization’s success through insightful business analysis and strategic solutions!
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