Supriya Pawar

About Supriya Pawar

Dynamic and results-driven professional with over 10 years of experience in Presales and Consulting, account management, client engagement, Inside Sales, IT Enterprise Sales (Hardware & Software), and Sales Operations. Proven track record in Training, Client Handling, Customer Satisfaction, Account Management, and People Management. Adept at utilizing MS Office, CRM, and SAP ERP systems to drive KPI achievement, manage escalations, and conduct comprehensive reporting and analysis. Skilled in leading weekly client review calls and fostering strong client relationships to ensure satisfaction and retention. A strategic thinker with a passion for delivering exceptional results and driving business growth

Experience

1. Assistant Manager

   Infosys BPM

   Sep 2024 — Present · Pune, IN

   Handle a team size of 15 to 20 Associates.Provide subject matter expertise for complex issues.Ensure compliance with all company and business policies and administer all sales orders and ensure appropriate order flow.Effectively process customer orders, returns if any, and expedite order fulfillment to improve the level of customer serviceAct as Single Point of contact for query resolution by providing subject matter expertise for wide range of issues. Attend process level meetings which are customer facing in nature.Support Management with insights on the process/domain decisions.Identify areas and opportunities of automation for improving productivityProvide coaching & mentoring to team members Strong understanding of Order to Cash process Strong written & oral communication skills with customers. Strong analytical & interpersonal skills.Strong troubleshooting and diagnosis skillsInternal QA experience. Experience in creating knowledge base

Education

• Shivaji University

  Bachelor of Engineering (B.E.), Electrical, Electronic and Communications Engineering Technology/Technician