Supriya Pachani
Digital Customer & Marketing | Deloitte | CX | ex Vodafone Idea | ex Ericsson | ex Vodafone Idea Leadership Program
- Role
- Associate Director at Deloitte
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Supriya Pachani
I have been a part of the TMT Industry for a little over ten years now and I can safely say that I have been at both ends of the spectrum - the technical side (with my experience at Ericsson Global) as well as the service provider side (with my experience at Vi) of the industry. The transition from an out-an-out technical role to a management profile over the last five years has been quite interesting, the common denominator always being the customer! While in Ericsson, my customers were the telecom service providers, at Vi, my customers are the real users of the telecom service! And boy! They can truly make or break an industry. I am glad that over the last decade, it has been a path of upward learning curve for me in an industry which is extremely dynamic and demanding in nature. I believe I am very good at CX Enhancement, Customer Journey Mapping, Market Research & Analytics, Competition Benchmarking, Business Process Management, Project Management, Stakeholder Management, Product Adoption and Social Media Strategy. I am an avid enthusiast for Digital CX enhancement and have worked on a couple of projects to enhance Digital NPS (Net Promoter Score) & TNPS (Transactional NPS) at Vi.I recently joined Deloitte India Consulting Business in the Digital Customer and Marketing (DCM) department and hope to capitalize on my experience of the service industry to work with clients on CX transformation projects!
Experience
Associate Director
Jun 2023 — Present · IN
Education
K.V ONGC
12th, Science
2004 — 2006
XLRI Jamshedpur
Executive Development Program, Digital Marketing
2021 — 2022
School of Inspired Leadership
Master of Business Administration (M.B.A.), Business Administration and Management, General
2015 — 2016
Amity University
Engineer’s Degree, Telecommunications Engineering
2006 — 2010
Skills
- Digital Marketing
- Creative Writing
- Project Management
- Corporate Strategy Formulation
- Wideband Code Division Multiple Access (Wcdma)
- Business Process Mapping
- Networking
- Events Organisation
- C
- Social Innovation
- Wcdma
- Team Management
- Lte
- Leadership
- Gsm
- Management
- Management Consulting
- Proposal Writing
- Telecommunications
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