Supriya Nayak
IDT Manager
- Role
- Idt Manager Channels, Cx and Insights at Shell
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Supriya Nayak
As a Business Co-pilot, I inspire the business and IT community to understand how their contributions relate to the top and bottom line results, bringing an external focus and identifying solutions that drive greater business value. In my current role, I am end-to-end accountable for the IDT systems that support the Order to Cash business processes for Customer Operations executing the ‘Sell to Business Customer’ capability across all Shell B2B businesses. I influence and shape how IDT and the business can align strategic goals, adjusting as necessary to deliver best in market customer experience (CX), business value, at an affordable cost.
Experience
Idt Manager Channels, Cx and Insights
Oct 2022 — Present · Bengaluru, IN
Information, Digital and Technology Manager for Customer Experience, Channels and Insights for Shell B2B, B2C and B2B2C businesses.
Education
Coventry University
Master of Business Administration (MBA), Engineering/Industrial Management
2011 — 2014
Visvesvaraya Technological University
Bachelor of Engineering (B.E.), Information Science/Studies
2002 — 2006
Skills
- Agile Methodologies
- Software Project Management
- Sql
- Quality Center
- System Testing
- Test Management
- Manual Testing
- Requirements Analysis
- Test Automation
- Regression Testing
- Hp Qtp
- Hp Quality Center
- Sdlc
- Qtp
- Testing
- Test Planning
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