Supriya Kshirsagar

Head Service Excellence | Customer Focus | Digital Transformation | Expansion

Role: Head Service Excellence at Hrhnext Services Limited
Location: Hyderabad, TG, IN
LinkedIn followers: 500 followers

OperationsView LinkedIn profile

About Supriya Kshirsagar

Leading corporate strategy, digital communications, and AI-driven transformation…

Experience

Head Service Excellence
Hrhnext Services Limited
Mar 2018 — Present · Hyderabad, IN
Drive overall service excellence strategies to enhance customer experience, operational efficiency, and business outcomes.Lead strategic special projects and AI-driven automation projects at organizational transformation.I anchored the IPO process for HRH Next, ensuring seamless execution and alignment with corporate objectives and currently collaborating with the finance team to explore further fundraising opportunities.Drive high-level corporate strategies in close alignment with the Managing Director, ensuring seamless execution and strategic impact.Manage end-to-end client acquisition efforts, engaging with potential clients and partners to drive business growth.POC for creative and brand partnerships, ensuring brand consistency, innovative marketing strategies, and impactful storytelling.Partner with SEO experts to enhance digital visibility, website performance, and search rankings.Spearhead company-wide updates, ensuring seamless communication and alignment across departments.Take charge of various special projects at the organizational level, ensuring their successful execution and alignment with business goals.

Skills

Leadership Development
Leadership
Performance Management
Employee Training
Training Delivery
Change Management
Team Building
Management
Training
Coaching
Organizational Development

Contact information

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Work email
•••••@hrhnext.com
Personal email
•••••@•••••.com
Direct dial
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Current company

Hrhnext Services Limited

Outsourcing/Offshoring · 1.6K employees · Founded 2007 · Hyderabad, India

Even the markets know that we’re the good call’! HRH Next Services is proud to announce its status as a Public Limited Company. After eight decades of being at the forefront of South India’s business landscape and earning the distinction of being the region\'s leading contact centre, this status is a stepping stone, albeit a monumental one, towards spreading our superior service across India. Today, we embark on a new chapter with renewed vigour and determination. But no glorious future comes without a significant past. Over the years, we have not only met but exceeded our goals, building a legacy of excellence that has become synonymous with our name. At the heart of our success lies the strength of our people. With a dedicated workforce of 1,800+ individuals, HRH Next Services is a testament to the power of teamwork and commitment. Our employees, spread across strategic locations, namely Hyderabad, Uppal, Bengaluru, Coimbatore, Warangal, and Nizamabad, form the backbone of our operations, ensuring that we provide top-tier services to our clients and their customers. Our bouquet of services includes inbound and outbound calls, omnichannel customer engagement, predictive analytics, speech analytics, as well as other contact centre services. We leverage the latest technology and best practices to help our clients optimise their operations, enhance their customer experience, and drive growth through cost-effective and efficient business processes. In a linguistically-diverse region like South India, our premium vernacular services team works tirelessly to deliver an exceptional personalised multilingual customer experience. This approach sets us apart from our competitors, while helping us build strong connections with clients and customers alike. So, whether you’re looking for superlative contact centre services for your brand, or a career at a company that’s on an incredible growth trajectory, get in touch, and we\'ll build the future together.

hrhnext.com

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