Supriya Gir

Data Analyst @Delivery Hero SE

DE

Extracted, cleaned, and transformed large datasets from diverse sources (SQL, Excel, CSV) into usable formats, ensuring data accuracy and consistency to support data-driven decision-making across departments• Developed and maintained dynamic Power BI and Tableau dashboards, providing real-time insights into key performance metrics like customer service response times, network performance, and operational efficiency, empowering strategic business decisions• Collaborated with cross-functional teams including IT, operations, and management to integrate data from various systems, ensuring a unified and consistent view of organizational performance and identifying opportunities for optimization• Created, tracked, and analysed Key Performance Indicators (KPIs) for network performance, customer experience, & service delivery, delivering actionable insights that drove process improvements and cost savings• Designed and optimized ETL workflows using SQL and Python, significantly enhancing data processing efficiency and accuracy, reducing manual interventions• Developed automated reporting solutions using Excel macros and SQL scripts, streamlining report generation and improving accessibility and timeliness for stakeholders.• Conducted regular data audits and validation checks, ensuring data integrity, accuracy, and compliance with organizational standards, identifying and resolving discrepancies in key performance data sources• Performed ad-hoc analysis on customer experience, network infrastructure, and usage data, providing recommendations that resulted in improved service delivery and resource optimization• Utilized SQL to write complex queries and automate data extraction from internal databases, significantly improving reporting accuracy and turnaround times for key stakeholders• Collaborated with data engineering teams to enhance data pipelines, ensuring smooth integration and timely availability of data for analysis.