Supriya E.
Lead Platform Engineer ServiceNow
- Role
- Lead Platform Engineer Servicenow at Prudential Financial
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Supriya E.
6 years of experience with Application development experience using ServiceNow cloud and Agile methodologies• ITIL V3 Certified• Extensive experience on technical implementation of various ServiceNow modules such as Change Management, Incident Management, Problem Management, Service Catalog, Configuration Management, Asset management.• Proficient in developing Service Portal from scratch.• Expertise in setting up Cab Workbench and CAB meetings• Experience in all phases of Software Development Life Cycle (SDLC)- Project Analysis, Requirements, Design, Development, Testing, and Deployment and Documentation. • Expertise in IT with valuable experience on ServiceNow Development, Maintenance and Administration.• Extensive experience in setting up and managing Configuration Management Database (CMDB) • Experience in Service Management and Service Delivery Process.(ITIL Frame Work) • Quick Learner with excellent analytical and Interpersonal skills.
Experience
Lead Platform Engineer Servicenow
Sep 2023 — Present · US
Education
University of Houston-Clear Lake
Master's degree, Computer Software Engineering
2015 — 2017
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