Supriya Butta
Cx Quality Associate Manager @Aspire
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WORK HISTORY
Cx Quality Associate Manager @Aspire
IN
Drive the Development and execution of CX strategies that elevate cx satisfaction and loyalty- Create and implement robust Quality processes to guarantee a seamless and exceptional cx Service- Revisit end to end processes in a periodic manner to implement strategies based on market trend and changing cx needs- Establish global vendor partnerships across three sites globally to deliver outstanding outsourced cx services- Leverage AI to automate QA, expanding sampling from 5% to 100%, uncovering valuable opportunities- Partner with product, Training and onboarding teams to streamline and enhance the customer journey across all touchpoints
EDUCATION
Kurukshetra University
Bachelor of Technology - BTech
ABOUT SUPRIYA BUTTA
Decade of Experience into Quality assurance, Customer service and Process Excellence…
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